Terms of Service

Effective Date: February 27, 2026

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1. Agreement to Terms

By accessing our website at hiveforma.com, contacting us for services, or entering into a service agreement with HIVE Forma, you agree to be bound by these Terms of Service and all applicable laws and regulations.

These terms apply to all users of our website, prospective clients, and active clients engaging our services.

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2. Services Provided

HIVE Forma is a boutique digital systems architecture firm that provides the following services:

• CRM Selection & Implementation: Identifying, configuring, and implementing customer relationship management platforms tailored to your business needs
• Workflow Automation: Designing and building automated processes to streamline operations
• Website Design & Integration: Creating and deploying websites that integrate with your business systems
• Tech Infrastructure Setup: Establishing digital foundations including email, storage, and connected tools
• Ongoing Support: Optional maintenance and optimization services after initial implementation

All services are provided on a project basis unless otherwise specified in a separate service agreement.

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3. Service Agreements & Scope

Project Proposals

Before beginning any paid work, HIVE Forma will provide a detailed proposal outlining:

• Scope of work and deliverables
• Project timeline and milestones
• Pricing and payment terms
• Client responsibilities
• Terms specific to your project

Scope Changes

If you request changes or additions beyond the agreed scope, we'll provide a revised proposal with updated pricing and timeline. Significant scope changes may require a new agreement.

Client Responsibilities

Successful projects require collaboration. You agree to:

• Provide timely access to necessary accounts, platforms, and systems
• Supply requested content, assets, and information in a timely manner
• Respond to questions and feedback requests within reasonable timeframes
• Review deliverables and provide feedback during designated review periods
• Obtain necessary approvals from your team or stakeholders

Delays caused by late responses or missing information may extend project timelines and could incur additional fees.

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4. Payment Terms

Pricing & Invoicing

Payment terms will be specified in your project proposal. Typical payment structures include:

• Fixed Project Fee: Total cost divided into milestone payments (typically 50% upfront, 50% on completion)
• Hourly Rate: Billed weekly or monthly for ongoing work
• Retainer: Monthly recurring fee for ongoing support and maintenance

Payment Schedule

Invoices are due within 14 days of issue unless otherwise specified. Late payments may incur a 1.5% monthly late fee and may result in suspension of services until payment is received.

Deposits & Upfront Payments

Most projects require a deposit (typically 50%) before work begins. Deposits are non-refundable once work has commenced.

Third-Party Costs

You are responsible for all third-party costs including:

• Domain registration and hosting fees
• Software licenses and subscriptions (CRM platforms, email services, etc.)
• Stock images, fonts, or other licensed assets
• Payment processing fees

These costs are separate from HIVE Forma's service fees and will be clearly itemized in proposals.

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5. Intellectual Property

Your Content

You retain all rights to content, materials, and information you provide (text, images, logos, branding, data, etc.). By providing these materials, you grant HIVE Forma a license to use them solely for the purpose of delivering services to you.

Our Work Product

Upon full payment, you own the final deliverables we create for you, including:

• Website designs and code specific to your project
• Custom graphics and visual assets created for you
• Configured systems and workflows
• Documentation and training materials

Pre-Existing Materials

HIVE Forma retains ownership of:

• Pre-existing code libraries, templates, and tools
• Our methodologies, processes, and internal systems
• General knowledge and expertise gained through projects

Third-Party Licenses

When we implement third-party platforms (CRMs, website builders, etc.), you are subject to their licensing terms and must maintain active subscriptions to continue using those services.

Portfolio Use

We may showcase our work for you in our portfolio, case studies, and marketing materials unless you specifically request confidentiality. We will not share sensitive business information or proprietary data.

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6. Confidentiality

We understand you may share sensitive business information with us. HIVE Forma agrees to:

• Keep your business information, data, and strategies confidential
• Not disclose confidential information to third parties without your consent
• Use information only for the purpose of providing services to you
• Require any specialists or contractors working on your project to sign confidentiality agreements

Confidentiality obligations do not apply to information that is publicly available or that we are legally required to disclose.

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7. Warranties & Disclaimers

Our Commitment

HIVE Forma commits to:

• Deliver services with professional skill and care
• Use industry best practices and reliable tools
• Test deliverables before handing them off
• Provide reasonable support during implementation

No Guarantees of Results

While we strive for excellence, we cannot guarantee specific business outcomes such as:

• Increased revenue, leads, or conversions
• Improved search engine rankings
• Specific time savings or efficiency gains
• Compatibility with all future software updates or changes

Third-Party Services

We implement and integrate third-party platforms (CRMs, website builders, email services, etc.). We are not responsible for:

• Outages, bugs, or changes to third-party services
• Third-party pricing changes or discontinued features
• Data loss or security breaches caused by third-party services
• Changes to third-party terms of service or policies

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8. Limitation of Liability